How Radius Connect 24 uses Yokeru to increase its proactive capacity

The care system is too reactive. Now Radius Connect 24 is re-thinking how we deliver proactive services.

‍The problem

Radius Connect 24, like every monitoring centre, has limited capacity. Their priority is to respond to emergency alarms. Yet, more than ever, it's essential to identify tenants who might need our help proactively. Wellbeing calls do a great job of checking whether a resident is okay. Yet capacity constraints limited the number of calls Radius Connect 24 could make.

The solution

With Yokeru, now an operator can make 1,000 phone calls a minute. The operator logs in and selects the tenants they wish to call and the call times. Proactive calls are scheduled within moments. Residents confirm they are feeling well in a Yokeru phone call. Yokeru immediately notifies scheme managers and the monitoring centre when a tenant needs help or does not respond. The on-site team manages calls (from their web browsers or mobile app) as they know their tenants best.

The outcomes

94% of tenants confirm they are okay on the daily Yokeru call. 67% of calls go to mobiles, enhancing tenants' independence (they can be out and affirm they are safe). Now Radius Connect 24 has 18x the proactive capacity for residents might not be safe. Yokeru gives Radius Connect 24 limitless proactive calling capacity. This capacity benefits housing associations across Ireland. Moreover, customers are reassured that operators are available when a tenant needs help.

In Radius Connect 24's words

"Radius Connect 24 is uniquely able to support service users at scale using Yokeru. Our close partnership means that if a resident needs help, Yokeru identifies them, and we follow-up shortly thereafter. This market first technology is changing the delivery of support from reactive to proactive, and we're excited to work together as we scale this across Ireland".

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The problem

Radius Connect 24, like every monitoring centre, has limited capacity. Their priority is to respond to emergency alarms. Yet, more than ever, it's essential to identify tenants who might need our help proactively. Wellbeing calls do a great job of checking whether a resident is okay. Yet capacity constraints limited the number of calls Radius Connect 24 could make.

The solution

With Yokeru, now an operator can make 1,000 phone calls a minute. The operator logs in and selects the tenants they wish to call and the call times. Proactive calls are scheduled within moments. Residents confirm they are feeling well in a Yokeru phone call. Yokeru immediately notifies scheme managers and the monitoring centre when a tenant needs help or does not respond. The on-site team manages calls (from their web browsers or mobile app) as they know their tenants best.

The outcomes

94% of tenants confirm they are okay on the daily Yokeru call. 67% of calls go to mobiles, enhancing tenants' independence (they can be out and affirm they are safe). Now Radius Connect 24 has 18x the proactive capacity for residents might not be safe. Yokeru gives Radius Connect 24 limitless proactive calling capacity. This capacity benefits housing associations across Ireland. Moreover, customers are reassured that operators are available when a tenant needs help.

In Radius Connect 24's words

"Radius Connect 24 is uniquely able to support service users at scale using Yokeru. Our close partnership means that if a resident needs help, Yokeru identifies them, and we follow-up shortly thereafter. This market first technology is changing the delivery of support from reactive to proactive, and we're excited to work together as we scale this across Ireland". - Kevin McSorely