The main purpose of the Yokeru website,yokeru.io, is as a resource to help visitors learn more about our company. We take care to protect the privacy of customers and users of the site and, if we do ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement. Yokeru is a member of the TSA & UK Telehealthcare, QSF accredited and complies with Cyber Essentials.
You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and request that it be corrected if it is inaccurate. You can also choose to manage the marketing communications you receive by using opt-out mechanisms in emails we send to you. In such cases, we will retain the minimum personal data necessary to record that you opted out, in order to avoid contacting you again.
If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please hector@yokeru.io.
This policy sets out how we collect and process information about visitors to yokeru.io.
We collect information at yokeru.io in two ways:
1 - information which is collected and stored during normal use of the site, such as your IP address and the pages you visited
2 - when you opt to submit personal information, in order for us to send you further information, arrange a meeting, or email alerts and e-newsletters.
The information we might collect and process includes:
To help improve efficiency and effectiveness of some of the services provided to you by phone we may keep a record of the call.
We may collect information about you from third parties that we work with for the purposes of delivering to you the services that you request from us. For example, we may engage third parties for online event registration systems; these entities will collect information directly from you on our behalf.
The information which we collect during normal use of the site is used for system administration, to filter traffic, to look up user domains and to report on and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored.
We use personal data to provide you with information you request and for other purposes which we would describe to you at the point where it is collected, or which will be subsequent to your request. For example:
In connection with any application, request or enquiry you make, your information will be passed directly to the relevant business unit within Yokeru and nowhere else. By submitting your personal information through this website, you are consenting to it being processed in the manner described above.
We will not share your personal information with any third party, outside of Yokeru, that intends to use it for direct marketing purposes, unless we have specifically informed you and you have given us specific permission to do this.
We may use third parties, like service providers, agents or contractors to provide support and administration assistance for the internal operations of our websites, event registration systems, applications and online advertisements.
These third parties may come into contact with your personal information in the course of providing their services to us. They must provide equivalent levels of security for your personal information as Yokeru and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Yokeru.
Yokeru has a Data Retention Policy which mandates how long records, including personal data, must be retained. Retention periods are determined by legislation and business requirements. In most cases we will hold your data for 3 years after last contact, unless a legal or regulatory obligation requires that we hold this data for a superseding period of time.
All information will be kept securely on our systems. All personal data will be held in accordance with the Yokeru Data Retention policy.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.
This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (eg, your name or address) so this information cannot be used to identify who you are.
We have also implemented Google Analytics Demographics and Interest Reporting. This is used to gain an insight into the age, gender and interests of our users to help us make decisions on how to improve the website in the future. Users can opt out of this reporting by visiting Google Ads Settings.
You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB.
Visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.
Our website also contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should always look at the privacy statement applicable to the website in question.
Yokeru may change this policy by updating this page at any time. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2022.
If you can’t find what you’re looking for here, or have a concern about our use of your personal data, please hector@yokeru.io.